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Website FAQ’s: How do I log into the website at www.ddfa.com?You are able to log in to the website either on the home page or from the login page found on the left hand menu. Your password must be entered in lowercase.
If you do not have a password please contact us for one. How do I search for images? Once logged in, the search tool allows you to find images based on two subject matters and region required. The search also allows you to narrow the search by selecting an artist’s name, but we suggest that you leave this blank otherwise it may limit your results too much.
How do I save images into the light-box? There are two main ways of saving images into the light-box: • Click on ‘SAVE’ underneath the image after a search or;
How long do my images stay in the light-box? The images will stay in the light-box for 30 days. The images are only available to see on the computer which you have saved them into the light-box on. This is due to the use of cookies. How do I search for available images?(Greeting Cards, Prints or Jigsaw Puzzles) We have three separate distinct logins for the website; Greeting Cards, Prints & Jigsaws where you are able to check the availability of rights for images based on the product and region selected. There is also a login which shows all the images. Once logged into the Greeting Cards section for example you are able to search for images based on artist, subject matter and region required. This is the same for both the Jigsaw and Prints section. If an image is displayed after a search has been run it will be available for the region selected. We aim to update the website as soon as rights become unavailable. However if you want to double check if an image is available (such as for a meeting) please feel free to email / call us directly with the reference numbers and we will check the image has not been licensed since the website was last updated. What’s the availability checker for? The availability checker can be used to quickly check if an image is available for a required region if you already know the reference number from a previous search.
Once images have been saved into the light-box you are able to request higher resolution files for preview purposes. Clicking on ‘Request Higher resolution files of Light-box Images’ will bring up a short form for you to fill out and submit to us. We will then email back the images to you. CD-Rom FAQ’s Will the cd-rom work on my computer? The cd-rom works on both Windows and Macintosh computers. The browser can be used on Mac OSX and Windows XP/Vista. When using the cd on windows machines simply insert the cd-rom into the drive and it will run automatically. On Macintosh computers simply open the Portfolio Browser and open the file Art.fdb How do I search for images on the cd-rom? The cd-rom allows you to search for images based on subject matter and artist. We have set up Portfolio Browser to display a list of all the subject matters on the left hand side. Clicking any of these will display all the images based on the subject selected. How do I request higher resolution files for mockup purposes? Please feel free to email us reference numbers of any images which
you would like to see higher resolution files of for preview purposes.
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